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Policies

Review our policies below.

Cancellation Policy

We understand that plans can change. To honor the time and energy involved in preparing for your retreat and programs, the following cancellation policy applies:

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For Ceremonial Retreats:

  • Cancellations made 14 days or more before the retreat: Your deposit is refundable or transferable to a future retreat.

  • Cancellations made less than 14 days before the retreat: Your deposit is non-refundable but can be applied to a future retreat within 12 months.

  • No-shows or cancellations within 48 hours of the retreat start time: No refunds or transfers will be issued.​

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Preparation and Integration Programs

  • No Refunds Policy: Due to the personalized nature of our programs, refunds are not available once the program has been purchased. Your commitment helps us maintain the integrity and quality of the experience.

  • Session Rescheduling: If you need to reschedule a session, you must provide at least 48 hours' notice. Rescheduling requests made with less than 48 hours’ notice may result in the session being forfeited.

  • Program Credit: If you are unable to complete the program for any reason, unused sessions may be credited toward another service or program within six months. This ensures that you can still benefit from your investment.

Privacy Policy

Effective Date: Oct 15 2023

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Sacred Waters Sanctuary ("we," "our," or "us") is committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Policy explains how we collect, use, and share your information when you interact with our website and services. By accessing or using our website, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect information that you voluntarily provide to us when you:

  • Register for events, programs, or ceremonies.

  • Complete forms or sign up for memberships.

  • Contact us via email, phone, or our website.

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This information may include your:

  • Name

  • Email address

  • Phone number

  • Payment information

  • Other details you share during registration or communication.

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We also collect non-identifiable information through cookies and analytics tools to enhance website functionality and understand visitor behavior.

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2. How We Use Your Information

We use the information we collect to:

  • Process reservations, payments, and program registrations.

  • Communicate with you about your bookings, programs, and updates.

  • Provide access to resources, such as the Sangha Member Portal.

  • Improve our website, services, and user experience.

  • Send newsletters or promotional communications (if you’ve opted in).

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3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties except:

  • When necessary to process payments securely (e.g., via payment gateways).

  • To comply with legal obligations or enforce our policies.

  • To service providers who assist us with website hosting, analytics, or email communication, and only under strict confidentiality agreements.

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4. Cookies and Analytics

We use cookies and similar technologies to enhance your browsing experience and understand website traffic. You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

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5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission or storage can be guaranteed 100% secure.

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6. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Update or correct your information.

  • Opt-out of receiving promotional emails by clicking "unsubscribe" in the email footer.

To exercise these rights, please contact us at info@sacredwaterssanctuary.org

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7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Thank you for trusting Sacred Waters Sanctuary.

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